Support

Not sure whether I can help with your home airport, your dates, or the points you already have? Email me first. I'll tell you honestly whether it's a good fit before you spend anything.

After you check out and answer the short onboarding questions, I prepare your trip-specific video and written report and put them in your member area within 24 hours. If your dates or travelers change before then, email me the new details.

Once you have your plan, reply with any questions as you work through it. I'd much rather you ask than guess while you're moving points or booking.

Every plan comes with my double-savings guarantee: if the savings in your plan aren't at least double my fee, I refund the fee myself, and you keep your membership. There's nothing you need to do. The details are in the Refund Policy.

For anything else about a charge, email me from the address on your account.

If you can't sign in, you can reset your password. To see, correct, or delete the information you've shared, email me and I'll take care of it. The Privacy Policy explains what I keep and why.